Frequently Asked Questions 

Get answers of the most important questions related to Cadaviz product support here.

1. What is the purpose of the helpdesk portal?

The helpdesk portal serves as a centralized platform for users to submit, track, and manage their service requests and issues. Users can raise tickets related to Cadaviz installation, Cadaviz training, and any other issue that they are facing with the product.

2. How do I create login credentials?

To create login credentials, please contact us on this number (+91) – 9156475300 or reach out to us at Our team will assist you with whatever your query in a timely and professional manner.

3. What activities I can do in the helpdesk portal?

Users can do the following things :

  • Raise ticket
  • Check the current status of the ticket
  • Add comments for better communication of the issue
  • Close ticket
  • Explore basic troubleshooting steps for Cadaviz
  • Check the User Guide, FAQs, and Installation guide

4. How do I submit a training/installation request or report a bug/issue.?

Navigate to the portal and look for the "Sign in" button. Email ID and password will be provided by the support team to register your request. 

  1. Login into the portal.
  2. Select your product.
  3. Provide request type.
  4. Provide a detailed description of the request, including any relevant screenshots or attachments.
  5. Choose a priority for updates.

5. Can I track the status of my training/installation request or bug/issue resolution?

Yes, you can track the status of your request by logging into the portal and checking the “Requests" or searching by name and request ID.

6. What information should I include when submitting a service request?

  1. Select your product.
  2. Provide request type.
  3. Provide a detailed description of the request, including any relevant screenshots or attachments.
  4. Choose a priority for updates

​7. How will I be notified about updates on my training/installation request or bug/issue resolution?

You will receive email notifications or SMS alerts within the portal when there are updates on your service request.

8. Can I prioritize my training/installation request or bug/issue resolution?

Yes, you can. Check for the option "Priority" when submitting a request.

9. How do I reset my password or resolve account-related issues?

  1. Look for a "My Account" option on the logged-in name.
  2. Look for personal details to edit the details.
  3. Look for Edit Security setting to change the password or contact the support team for assistance with account-related issues.

10. How can I provide feedback on the helpdesk portal?

  1. Look for the "Feedback" option in the request type.
  2. Share your thoughts and submit your feedback by clicking on the Create button.

11. Are there user guides or manuals available for using Cadaviz?

Yes, we provide a user manual/user guide to easily operate Cadaviz in a hassle-free manner. We also provide step-by-step training for optimal learning experience.

12. How do I purchase Cadaviz or ask for a sales inquiry?

For sales enquiries and product purchases, you can connect with us on this number 9156763400‬ (timing 10:00 A.M to 7:00 P.M). Also, you can reach out to us at

13. How can I contact customer support?

You can reach us via email and phone. 

Phone (Sales): (+91) – 9156763400‬ (timings 10:00 AM to 7:00 PM)

Phone (Helpdesk): (+91) – 9156475300 (timings 10:00 AM to 7:00 PM)